1800PetMeds Reviews

Proceed with caution! Ordered box-packaged bottle of Vetmedin 1.25 mg chewable pill, 50 count. Bottle was not in box as pictured, was rolling around in delivery box plus bottle was not sealed meaning it probably was hand-filled from a larger bottle or even a returned bottle so don't know what real expiration is or if indeed it's the right pill although it looks the same as prescription from vet. Needed quickly so paid extra $19.99 shipping on order placed early Friday for overnight delivery. Had to call with a question and when said had paid for next day delivery found out I missed that overnight was next business day so wouldn't receive order till Monday. But, she said she could change that for Saturday delivery and would resend it and to just write Return To Sender on package already sent out for Monday delivery. I really appreciated that but still didn't understand why it couldn't have been done to begin with. I did get package today (Saturday) but am now somewhat leery that it's the right med and how old it it. Tracking texts for delivery status was good. I'd think twice about ordering from this particular site just because product was not sealed or in correct packaging. I would also recommend reading reviews before ordering.

I ordered 2 presc medications for my dog on July 12,2022, which I received on July 18th. I had to put my dog down on July 22nd and hadn't started giving him the new medications yet. I called PetMeds on July 26th to ask if the medications could be returned for a refund and was told they would refund the entire amount of $84.19 and I didn't need to return the medications. The refund was credited to my credit card on August 2nd. Thank you so much! I had been buying these medications monthly since Nov 2021 and have nothing but good things to say about PetMeds. There was only 1 time when delivery was delayed and PetMeds paid for the 2 day shipping so I've receive the medications before leaving on a 2 week vacation.

Just switched from 800-PetMeds to EntirelyPets. They had what I needed in stock and cheaper. I was with 800-PetMeds for 10 Years. When I contacted them to advise I was leaving they could care less.

great customer services. I switched my dog's prescription from Chewy to PetMeds. Chewy cancelled my order without notify me. They couldn't obtain the prescription from my Clinic. I called 3 times to them and one time to my clinic. Chewy's system couldn't update the clinic information which I was surprised. It's just so pleasant to talk to PetMeds customer service representatives! Keep up the good work!

@1800PetMeds is employing a bait 'n switch scam. Sent an email with an offer for 4 oz. Zymox, then absolutely refused to honor it. Have ordered this product many times for dog's chronic ear infections. Try to scam and waste my time? Never again. Reporting to FTC.

This is the worst company ever, their system is so buggy, they canceled my order 3 times in everytime i re-place the order it gets canceled that's of course after the manager confirms over phone that i can recreate a new account and re-place the order. they will keep you away from your money for a week plus banking timeframe to handle that cancelled pre-authorization. I'M ASKING YOU NOW, SAVE YOUR TIME AND MONEY AND STAY AWAY.

I came back to shopping 1800PetMeds after a long hiatus after a previous dog passed away. Their prices are very competitive, and I had no issues with my order, although it did seem as if it took longer than I expected for the order to get fulfilled (but that could easily have been due to communication between them and the vet's office). I also enjoyed the surprise of seeing a very large dog biscuit in with the order, even if it's way too big for either of my dogs (and it seems as if the weight range on the medications could have suggested a smaller treat in the box).

Ordered product, it didn't arrive after several days, so called the site, was assured my product would ship out that day, paid for overnight shipping, it still didn't arrive so called the site again, was told that oh, they had lied to me the previous day, they actually didn't have the product in stock and wouldn't for at least another 2 weeks. They never once contacted me to let me know they didn't have the product, the website didn't list it as backordered.

I ordered my dogs Imterceptor heartworm meds 4//9 it was delivered on 4/12. They got in contact with my regular vet on 4/10 to confirm prescription. I'm happy with the price, prompt service & delivery. I received 2 boxes from Pet meds for the same price as 1 box at Banfield. Thank you 1800 Pet Med's & staff. You have a new satisfied customer.

Wow! It's like being back in the 90s! :) I mean, they do customer service! What's that all about? :) I have been ordering from them for years, but I didn't realize that I can actually have a complicated and quite unreasonable demand catered to with a smile (they worked with two of my vets, both of whom were being difficult, to get a prescription renewal for me. I was supposed to go see the vet first, but I didn't have to because Petmeds worked their magic). I just hope they don't raise their prices because I don't know how they can provide this kind of service for the lowest price on the market.